Contact Support

Get help from our team when you need it most.

Support Channels

Email Support

Response Times

  • Free Plan: 48-72 hours
  • Pro Plan: 24 hours
  • Lifetime: 12 hours

Priority Support

Pro and Lifetime users get priority support with faster response times and dedicated support channels.

Before Contacting Support

Check These Resources First

  1. FAQ - Common questions and solutions
  2. Documentation - Comprehensive guides and tutorials
  3. Community - Ask other users for help

Prepare Your Information

When contacting support, please include:

  • Account Email: The email associated with your Bird0 account
  • Issue Description: Clear description of what you’re experiencing
  • Steps to Reproduce: How to recreate the issue
  • Screenshots: Visual evidence of the problem
  • Error Messages: Any error codes or messages
  • Platform Details: Which platforms you’re connecting
  • Browser/Device: Your browser and device information

Common Issues

Connection Problems

  • OAuth Errors: Clear browser cache and try again
  • Permission Denied: Check platform settings and permissions
  • Sync Failures: Verify API limits and connection status

Data Issues

  • Missing Sales: Check sync status and platform connections
  • Incorrect Amounts: Verify currency settings and exchange rates
  • Duplicate Data: Contact support for data cleanup

Billing Issues

  • Payment Failed: Check payment method and billing information
  • Subscription Changes: Verify plan changes and billing cycles
  • Refunds: Contact billing team for refund requests

Feature Requests

Submit Ideas

We love hearing from our users! Submit feature requests:

  1. Community Forum: Post ideas in our Discord community
  2. Email: Send detailed proposals to product@bird0.com
  3. GitHub: Create issues in our public repository

What to Include

  • Problem Statement: What problem does this solve?
  • Proposed Solution: How should it work?
  • Use Cases: Who would benefit from this?
  • Priority: How important is this to your workflow?

Bug Reports

Report Bugs

Help us improve Bird0 by reporting bugs:

  1. Include Details: Platform, browser, steps to reproduce
  2. Screenshots: Visual evidence of the issue
  3. Console Logs: Any error messages or logs
  4. Account Info: Your account email (for investigation)

Bug Report Template

**Issue Description:**
[Clear description of the problem]

**Steps to Reproduce:**
1. [Step 1]
2. [Step 2]
3. [Step 3]

**Expected Behavior:**
[What should happen]

**Actual Behavior:**
[What actually happens]

**Screenshots:**
[Add screenshots if applicable]

**Environment:**
- Browser: [Chrome/Firefox/Safari]
- OS: [Windows/Mac/Linux]
- Bird0 Plan: [Free/Pro/Lifetime]

Emergency Support

Critical Issues

For critical issues affecting your business:

  • Email: urgent@bird0.com
  • Subject: [URGENT] Brief description
  • Include: Account email and immediate impact

System Status

Check our system status at status.bird0.com for:

  • API uptime
  • Platform sync status
  • Known issues
  • Maintenance schedules

Community Support

Discord Community

Join our Discord server for:

  • Real-time help from other users
  • Feature discussions
  • Tips and tricks
  • Early access to new features

GitHub Discussions

Visit our GitHub repository for:

  • Technical discussions
  • Bug reports
  • Feature requests
  • Development updates

Feedback

Product Feedback

We value your feedback! Share your thoughts:

  • Product Experience: How is Bird0 working for you?
  • Feature Requests: What would make Bird0 better?
  • Pricing Feedback: How does our pricing work for you?
  • General Comments: Any other thoughts or suggestions

Testimonials

Share your success story:

  • Case Studies: How Bird0 helped your business
  • Testimonials: Video or written testimonials
  • Social Media: Tag us @bird0 on social platforms

Office Hours

Live Support

Join our weekly office hours:

  • When: Every Tuesday at 2 PM EST
  • Where: Discord Community
  • What: Live Q&A, demos, and troubleshooting

Webinars

Monthly webinars on:

  • Platform integrations
  • Advanced features
  • Best practices
  • Q&A sessions

Contact Information

Email Addresses

Social Media

Business Hours

  • Monday - Friday: 9 AM - 6 PM EST
  • Weekends: Limited support
  • Holidays: Reduced availability
Previous Support Next FAQ